My HR provides you with direct support for answering questions on benefits, pay, leaves, and other HR topics. You can access My HR anytime through the A to Z app or by logging on to A to Z via your browser (http://atoz.amazon.work/), from a non-Amazon device. If you do not yet have the A to Z app, please see the section below for step-by-step instructions on how to install it off-network. Once logged into the A to Z via app or browser, here's how you can access My HR:

Option 1: On A to Z Homepage go to 'Quick Links' section and click on 'My HR'

Option 2: Tap on the question mark icon in the top-right corner of the screen and select "My HR" from the menu options.

Accessing A to Z via browser on a personal device:

1. Go to atoz.amazon.work from a browser on your personal device.
2. Enter your Amazon username (alias only, without "@amazon.com") and click continue.
3. On the next screen, enter your Amazon alias and click continue.
4. On the next screen, enter your Amazon alias (if not already pre-populated) and enter your regular Amazon password (the same one you use to log into your computer).
5. You will receive a one-time password sent to your mobile number or personal email which you can enter to log in to A to Z.

Note: If you see the AEA page when logging in to A to Z via the browser, please delete your browser cookies, restart the browser, and then try logging in again.

Accessing A to Z via the mobile app on a personal mobile device:

1. If you don't have the A to Z app installed, download the latest version of the A to Z app from the Apple App Store or Google Play Store.
2. If you already have the A to Z app, make sure to update it to the latest version.
3. If prompted for AEA authentication, cancel the AEA prompt, return to the main login page.
4. If you see the welcome page, click 'Log in'.
5. Enter your Amazon username (alias only, without "@amazon.com") and click continue.
6. On the next screen, enter your Amazon alias (if not already pre-populated) and enter your regular Amazon password (the same one you use to log into your computer).
7. You will receive a one-time password sent to your mobile number or personal email which you can enter to log in to A to Z.

Notes:

1. If you experience any issues logging in or viewing content on the A to Z mobile app, it's recommend to uninstall and reinstall the app as described above.
2. When first logging in after installing the A to Z mobile app, iOS users may experience a cookies issue that causes them to get logged out of employee documents or internal jobs pages. If this happens and you see a 'Log in' button, click it to automatically re-authenticate and continue using A to Z. If the 'Log in' button is not visible, return to the A to Z homepage and click on the relevant tile again (such as 'Employment documents' or 'Internal jobs').

Simply download the Chime app on your non-Amazon device (PC/Mac or mobile) or access it through a web browser at https://app.chime.aws/

Note: Your Yubikey needs to be plugged into your non-Amazon laptop to access Amazon Chime via the web. When prompted with 'Use Security Key' complete one of the following options depending on which device you are using:

• If you have a USB-C Port (Latest iPhones, iPads and Android devices): Insert your Yubikey into the USB-C Port. Touch the Yubikey for a few seconds and you will be automatically redirected, if not, click on Continue.
• If you have a lightning port (Older iPhones & iPads): Use lightning to USB-C adapter and then insert your Yubikey into the USB-C Port. Touch the Yubikey for few seconds and you will be automatically redirected, if not, click on Continue.
• If you have a micro-usb port (Older Android devices): Use a micro-usb to USB-C adapter and then insert your Yubikey into the USB-C Port. Touch the Yubikey for few seconds and you will be automatically redirected, if not, click on Continue.

To access Amazon email off-network, visit https://magnolia.amazon.com/owa from any non-Amazon device (PC/Mac or mobile). You'll need your Amazon username and password. You will be prompted for a one-time password (OTP) that will be delivered to either your personal email address or mobile/cell phone number on file.

If you don't have a personal email address or mobile/cell phone number on file visit https://ballard.amazon.com/owa/ from any non-Amazon device (PC/Mac or mobile). You'll need your Amazon username, Yubikey, and security key PIN. Below are step-by-step instructions:

1. Open the OWA website: Navigate to https://ballard.amazon.com in your browser
2. Enter your credentials: On the Midway Sign-in page, enter: Your Amazon alias, Your Midway PIN, and then Click the Sign in button
3. Complete multi-factor authentication: When prompted with "Use Security Key" complete one of the following options depending on which device you are using:
   1. If you have a USB-C Port (Latest iPhones, iPads and Android devices): Insert your Yubikey into the USB-C Port. Touch the Yubikey for a few seconds and you will be automatically redirected, if not, click on Continue.
   2. If you have a lightning port (Older iPhones & iPads): Use lightning to USB-C adapter and then insert your Yubikey into the USB-C Port. Touch the Yubikey for few seconds and you will be automatically redirected, if not, click on Continue.
   3. If you have a micro-usb port (Older Android devices): Use a micro-usb to USB-C adapter and then insert your Yubikey into the USB-C Port. Touch the Yubikey for few seconds and you will be automatically redirected, if not, click on Continue.
4. Finish the process: Once authentication is successful, immediately remove your YubiKey

Here are a few key points to check if you are having trouble connecting:

• Ensure your YubiKey is properly inserted into the USB-C port
• Try connecting from a Safari or Chrome browser for the best experience. If you're on an Android device, ensure you're not in "work profile" when on a Chrome browser.
• If you see a 'One-Time Password' text box, tap it first, then touch your Yubikey for a few seconds
• If your security key is not automatically detected, dismiss the system prompt and interact with Midway page directly
• If you cannot see your onscreen keyboard after successfully authenticating, remember to remove your YubiKey immediately after you've authenticated.
• If you encounter any issues, verify your credentials and try again.

If you need additional technical support, please visit https://firstaid.it.a2z.com/

(accessible off-network).